GENERAL CLASS DESCRIPTION:
Under direct supervision, answer the telephone at Veterinary Teaching Hospital.
Enter data into client & patient software system. Assist Veterinary
students and doctors in locating medical documents and other client information.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
- Answer all incoming calls to the Veterinary Teaching Hospital using
a multi-line telephone; route these calls to the correct service,
doctor, student or staff member. Use paging system to alert appropriate
staff to the call. Answer routine questions regarding appointments
or directions to the hospital.
- Take and deliver complete messages if recipient is not available
for the call. Look up and provide medical record number or other relevant
information.
- Enter data into client and patient software system.
- Distribute discharge information sheets to referring veterinarians.
Prepare client and referring veterinarian survey envelopes. Deliver
prescription and food orders and retrieve animal supplies.
KNOWLEDGES, SKILLS, AND ABILITIES:
- Ability to work in an environment with animal noise, animal odors,
animal dander and hair and animal excrement and blood.
- Ability to assess emergencies and refer situations to appropriate
hospital staff.
- Ability to utilize veterinary client and patient registration system.
- Ability to enter data with speed and accuracy.
- Ability to retrieve files and pet supplies.
- Ability to carry/hold/restrain animals.
CLASS SPECIFICATIONS:
Any combination of customer service or receptionist experience or related post
high school education that totals 6 months.
Data entry skills.
REVISION EFFECTIVE: January 1, 2006
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