GENERAL CLASS DESCRIPTION:
Under direct supervision operates a telecommunications switchboard, either
cord or console.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
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Receives and routes incoming calls and assists callers in locating desired
party.
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Provides information to callers including telephone numbers, extensions,
locations of individuals, organizations and institutional functions within
established guidelines.
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Places telephone calls, local, intra-institutional and long distance, making
proper connection to individual or department requested; and completes
records to insure proper billing.
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Establishes multi-party conference calls as required.
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Operates associated communications equipment such as paging systems, tape
records and other emergency equipment including civil defense and fire
alarm equipment in the area.
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Within established guidelines handles emergency calls by contacting the
proper personnel for assistance.
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Performs routine clerical duties associated with work such as incidental
typing and recording of updated directory information as required.
The tasks listed under the heading of Characteristic Duties
and Responsibilities are examples of the variety and general nature of
duties performed by employees in positions allocated in the class. The
list is descriptive only and should be used for no other purpose. It is
not intended that any position include every duty listed nor is it intended
that related duties cannot be required.
KNOWLEDGES, SKILLS, AND ABILITIES:
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Ability to communicate orally with all types of individuals in a variety
of situations.
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Ability to keep accurate and up-to-date records.
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Knowledge of telecommunication systems and ability to operate the institutional
system efficiently.
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Ability to interpret and execute oral and written instructions.
CLASS SPECIFICATIONS:
Ability to read, write and follow instructions.
REVISION EFFECTIVE: July 1, 1989
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