GENERAL CLASS DESCRIPTION:
Under general supervision, performs highly complex library duties requiring independent judgment, creative
thought and thorough understanding of selected principles of libraries and
information science. Duties involve the use of the library's automation
system, various software packages, conventional library materials and office
equipment. Provides administrative supervision as required for merit staff
and/or student employees.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
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Performs public service and/or technical processing duties by applying in-depth
knowledge of unit, library, university, consortium, and national policies,
procedures, rules, standards and codes.
-
Applies broad and in-depth knowledge of the library's automated system modules
in such activities as searching for and creating complex records and resolution
of especially difficult problems.
- Applies broad and in-depth knowledge of software packages such as print and
electronic document processing, spreadsheets, or specialized applications used
by the unit.
- Responds to serious user problems in person or in writing and/or deals with
serious problems involving other university offices and outside agencies such
as libraries and vendors.
- Responsible for complex communication and public relations related to
problems and policy interpretation. Provides user education; and develops
complex documentation.
- Develops and recommends unit and library policies/procedures and sets
priorities.
- Fully supervises student employees and/or one or more merit staff members.
- Manages a large unit; serves on library-wide decision-making groups.
- Uses complete authority to interpret policies, make exceptions and
negotiate.
-
Applies basic knowledge of local automated system architecture and tables;
develops testing scenarios; diagnoses and works to resolve problems; develops
workflows and training documentation based on knowledge of the system.
The tasks listed under the heading of Characteristic Duties
and Responsibilities are examples of the variety and general nature of
duties performed by employees in positions allocated in the class. The
list is descriptive only and should be used for no other purpose. It is
not intended that any position include every duty listed nor is it intended
that related duties cannot be required.
KNOWLEDGE, SKILLS, AND ABILITIES:
- In-depth knowledge of unit's routines, functions, policies, procedures,
and forms.
- Ability to communicate effectively with staff and library users, orally
and in writing, including the ability to author procedures, policy
recommendations, and user education materials.
- Knowledge of library terminology, academic, and bibliographic vocabulary.
- Knowledge of and ability to apply the principles of supervision and
interpret a union contract.
- Skill in utilizing a computer, software, online systems, and conventional
office equipment.
- Ability to professionally respond to a variety of queries from library
users, staff, and outside agencies requiring judgment and negotiation
skills.
- Ability to accurately follow and interpret oral and written instruction
and exercise judgment in its application.
- Ability to work independently, create and organize workflow, and
prioritize multiple tasks for self and others.
CLASS SPECIFICATIONS:
- Four years of library work experience, or
- A combination of related work experience, undergraduate education, and/or
post high school library training totaling five years.
REVISION EFFECTIVE: October 1, 2002
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