Conflict Resolution

Conflict Resolution 

Launch a Schooner in a Parking Lot?

Course description:  This combo-seminar of key elements from "You Can't Buy Devotion" and "When People Don't Click" gives an overview and a 'toolbox' to put to immediate use in the work environment.   Great for newer managers, those who are unfamiliar with the concepts, as a refresher for the experienced, or for those who've had previous training and can't seem to apply it as effectively as they'd like. 

Vendor:  INNOVATIONS
Length:  ½ or full-day
Minimum/Maximum participants: 15/30

 Objectives:  After participating in this session, participants should be able to:

    • List Glasser's five areas of need
    • Identify de-motivating elements in the work environment
    • Give examples of Gregorc's perceptual/organizational styles
    • Determine personal style preference
    • Develop a plan of action

Ten Tips for Trust

Course description:  Trust is as fragile as a fine crystal goblet.  If it is damaged, and we try to repair it, it will be weak and the cracks will show. Regardless of our sincerity and how badly we feel about the damage, we have to start over This session includes factors that undermine trust and explores ten ways to establish, build, and maintain trust in human and organizational relationships.

Vendor:  INNOVATIONS
Length:  Lunch and learn or ½ day
Minimum /Maximum participants: 15/30

Objectives:  After participating in this session, participants should be able to:

    • Identify personal trust issues
    • Explain trust points
    • Establish plan of action

The Dignity & Respect Approach to Managing Stress

Course description:  What causes us stress? We could make a laundry list of all the external factors:  too many responsibilities, too many people depending on us, deadlines, delays, misunderstandings, health problems, worries about our children, safety, finances, past mistakes, and what the future holds.  Sometimes we can feel as if we're caught in a hurricane.  But at the center of every hurricane there is something called the eye.  In the eye, all is peaceful and calm. The sun is shining. We can see clearly. 

Vendor:  INNOVATIONS
Length: 
Minimum /Maximum participants: 15/30

Objectives:  After participating in this session, participants should be able to:

    • Determine what causes them stress and why it does using an "I message" format
    • Use a personal intangible net worth worksheet to identify true priorities
    • Separate what can be controlled from what cannot
    • Develop strategies for staying in the 'eye' of the hurricane of situations.

Difficult People & Difficult Conversations

Course description:  A difficult person can really test your limits.  However, in order for you to be successful, you need to learn how to more effectively communicate with those "problem" people.  This workshop will explore the tools and techniques participants can use to have those difficult discussions effectively and to enhance his/her relationships with even the most problematic people.

Vendor:  People Works, Inc.
Length:  Keynote: 60-90 Minutes
Workshop:  3-4 Hours
Minimum/Maximum:  15/25

Objectives:  After participating in this session, participants should be able to:

    • Explain why people sometimes fail to recognize or address someone who is a problem.
    • Identify the options you have when dealing with a difficult person/employee.
    • Demonstrate ways to have discussions (even tough ones) effectively with a difficult person.
    • List or illustrate the 6 steps to handling a difficult person successfully.

Legal Pitfalls to Avoid for Managers & Supervisors

Course description:  In today's workplace, one if five supervisors or managers can expect to be named in some form of employment-related charge or litigation.  Often, these employment-related claims result in employer liability as well as substantial legal expense.  It may not be possible to eliminate all potential employment litigation; however, all managers and supervisors can take steps to reduce legal exposure.  In this session, we'll overview the important things for managers and supervisors to know about the legality of:  employee appraisals, documentation, discipline/termination, interviews, and employee privacy.  This session is great as a review or refresher or follow-up to the core management & supervisory programs.

When we bring this session to your workplace, we will work with you to customize this program and will use your company's performance review and discipline forms in the training.  We are also able to provide you with feedback about your forms and processes and can work with you to make any changes necessary.

Vendor:  People Works, Inc.
Length:  Workshop:  6-8 Hours
Minimum/Maximum participants: 15/30

Objectives:  After participating in this session, participants should be able to:

    • Deal confidently, fairly, consistently, and decisively with unacceptable employee conduct or performance
    • Maintain airtight documentation of interviews, warnings, and disciplinary actions (including how to avoid documentation errors that expose you and the organization to increased legal liability)
    • Lawfully interview & select job applicants
    • Conduct legally sound performance appraisals
    • Protect employee privacy rights and prevent confidentiality breaches
    • Terminate without inviting a lawsuit

Dealing with Difficult Employees

Course description:  We each have a unique behavioral style that affects how we communicate, receive messages, become motivated, and function as team players.  In this session, we will use the Inscape DiSC Personal Profile Preview assessment and discover if participant tendencies are dominant, influencing, steadiness, or conscientious. We will explore the four behavior styles, the strengths and weaknesses of each, and how that information can help us as we work with difficult employees.  Participants will see examples of each style and discuss ideas to help them supervise each particular style.

Vendor:  ATW Training & Consulting, Inc.
Length:  ½ day or full day
Minimum/Maximum participants: 15/30

Objectives:  After participating in this session, participants should be able to:

    • Understand how to communicate and deal with difficult people as a way to continue to improve teamwork.
    • Learn to identify your own behavioral style as well as others.
    • Learn how to adapt your style to others'.
    • Recognize how a person's behavior style influences what he/she wants needs and expects from others.

No Problem:  Problem Solving in the Workplace

Course description:  Are you interested in getting outside your box? Would you like to work smarter not harder? Do you wish you could create a team that effectively problem solves? This session will help you learn the secrets of problem solving and unlock the creativity you have stored inside. Get rid of the myths about thinking that are holding you back. Learn to open your mind and explore the options you have known all along but didn't know how to reach.

Vendor:  ATW Training & Consulting, Inc.
Length:  ½ day or full day
Minimum/Maximum participants: 15/30

Objectives:  After participating in this session, participants should be able to:

    • Make better decisions than ever before.
    • Utilize a 5-step, problem-solving process they can implement immediately.
    • Open the door to the creativity they've always had but never tapped before.
    • Develop team skills that will boost confidence and ability in team members to solve problems and make decisions.

Relationship Strategies

Course description:  Research shows that people communicate, think and behave predictably different. In understanding this we can respect and adapt to other people's personality styles to increase our communication effectiveness. In this session we will focus on the four main behavioral styles of individuals and how to identify, communicate and relate to each style. 

Vendor:  ATW Training & Consulting, Inc.
Length:  ½ or full day
Minimum/Maximum participants: 15/30

Objectives:  After participating in this session participants should be able to:

    • Communicate and deal with conflicts as a way to continue to improve teamwork.
    • Identify their own behavioral style, as well as the style of others.
    • Adapt their style to others.
    • Recognize how a person's behavior style influences what he/she wants needs and expects from others.

Turning Conflict Into Collaboration

Course description:  Constructively addressing conflict is a critical skill for everyone in the workplace.  During this session content will be shared to help participants avoid the negative consequences of conflict by learning to analyze conflict and seeing the value it can offer them and their co-workers. Participants will learn the five steps to addressing conflict in a way that helps everyone turn a conflict situation into collaboration.

Vendor:  ATW Training & Consulting, Inc.
Length:  ½ day or full day
Minimum/Maximum participants: 15/30       

Objectives:  By participating in this session participants should be able to:

    • Determine the causes of conflict.
    • Identify their role in dealing with personal and team conflict.
    • Utilize a step-by-step process to resolve conflicts.
    • Develop an action plan for a conflict they are experiencing now, or anticipate encountering in the future

To inquire about the vendor services, please call 515-294-4800 or email us at hrslandd@iastate.edu.