Communication Skills

Communication Skills

High Impact Communication Skills for Team Leaders

Course description:   In this session we will look at our role as a leader and the way in which we can share our power and share our information to increase the strength of relationships and the effectiveness of our organizations.

Vendor:  ATW Training & Consulting, Inc.
Length:  ½ or full day
Minimum/Maximum participants: 15/30

Objectives:  By participating in this session participants should be able to:

  • Understand why we should communicate as leaders.
  • Identify what we should communicate as leaders
  • Recognize when we should communicate as leaders
  • Determine how we should communicate as leaders, especially in difficult situations.

Civility & Ethics in Workplace

Course description:   Is your Code of Conduct lived as well as being written on paper?  Is some of that Code optional based on situations and circumstances? Civility and Ethics are hot topics these days.  People often treat each other as objects and opportunities rather than as human beings worthy of dignity and respect.  Others may react to situations rather than being true to themselves. This session includes small group work and dilemma discussions.  Content can be adjusted to your specific issues.

Vendor:  INNOVATIONS
Length:  ½ day
Minimum /Maximum participants: 15/30

Objectives:  By participating in this session participants should be able to:

  • Define the terms dignity and respect
  • Explain why civility and ethics issues can be misconstrued
  • Discuss perceptual differences

Communication and Building Trust

Course description:   "Communication is the most essential yet the most fragile element that impacts individual, group, and organizational effectiveness."

This interactive program is based on the belief that all people want and have the right to be treated with dignity and respect as individuals. It is fun, designed to flow, and packed with useable materials and proven techniques that can produce immediate results.

The program includes Dignity and Respect principles, The Real Meaning of Diversity, Respect, Attitudes, Expectations, Stress, Nonverbal Signals, Refining Verbal Skills, Listening Techniques, Teamwork and Cooperation, Building and Maintaining Trust.  This session is great for refining customer service skills, improving employee interactions, relationships, and for anyone who works with or interacts with people.

Vendor:  INNOVATIONS
Length:  Half day or full day session.
Minimum/Maximum participants: 15/30

Objectives:  By participating in this session participants should be able to:

  • Provide definitions of dignity and respect that are personal rather than situational
  • Explain how attitudes are influenced by behavior but under personal control
  • Prioritize trust issues
  • Identify ways to manage stressors
  • List three elements of listening

Insight-Awareness-Personal Power

Course description:   Most people agree that they want to be treated with dignity and respect.  When asked to define these terms, however, the answers may be very diverse. Dignity and Respect is a process that has to start within each of us. It begins with the way we communicate with ourselves, label ourselves, and see ourselves. This becomes our reality.  Our own sense of this reality becomes the basis of how we treat others.   We have the power to make each day joyous or miserable. We have the power to do that for others too.

This session builds self esteem and personal dignity.  Think you can't change the world? You already have!  Learn why treating others with dignity and respect benefits us.

Vendor:  INNOVATIONS
Length:  Lunch and Learn or 2-hour
Minimum /Maximum participants: 15/30

Objectives:  By participating in this session participants should be able to:

  • Provide definitions of dignity and respect that are personal rather than situational
  • Describe inferential thinking and leading with conclusions
  • Explain how attitudes are influenced by behavior but under personal control

Interpersonal Skills and Attitudes Employers Want

Course description:   The majority of new hires that fail within the first 18 months of employment do so because they lack motivational and interpersonal skills.  This highly motivational workshop for new employees, those in transition, entering or re-entering the job market covers the bases - Attitude, Motivation, Courtesy, Reliability, Goal Setting, Punctuality, Commitment, Focus, and Handling Criticism, as well as a "Dynamic Dozen Quick Tips".

Vendor:  INNOVATIONS
Length:  ½ day
Minimum /Maximum participants: 15/30

Objectives:  By participating in this session participants should be able to:

  • Define dignity and respect
  • Explain factors that determine personal expectations
  • Identify habits that impact human interaction
  • Determine personal strengths and needs

Listen with Dignity and Respect

Course description:   Listening is a lost art form. Listening with dignity and respect includes becoming "the observer", not judging the person or the message.   This session expands on reflective listening skills and includes facilitated role play utilizing real issues and examples provided by the participants as well as practical ideas such as Gail's "Five Minute Policy" and Ten Tips for Trust.

Vendor:  INNOVATIONS
Length:  ½ day
Minimum /Maximum participants: 15/30

Objectives:  By participating in this session participants should be able to:

  • List three main components of basic listening
  • Identify factors in their own listening habits that undermine trust
  • Explain how traits of the "observer" impact listening
  • Describe "full present" listening
  • Describe true reflective listening
  • Explain how both the speaker and the listener benefit

The Final Frontier:  Personal Style

Course description:   How people perceive and then organize information determines the basis of how each of us responds, reacts, and interacts with others.  This is a critical factor in team interaction.

 This session explains how to identify perceptual and organizational styles. Concrete, Abstract, Sequential, and Global styles are reviewed. Each is presented as a character from the original Star Trek series. 

Vendor:  INNOVATIONS
Length:  Lunch and Learn overview or ½ day
Minimum /Maximum participants: 15/30

Objectives:  By participating in this session participants should be able to:

  • Identify the general characteristics of perceptual and organizational styles
  • Identify the management styles and employee characteristics of perceptual and organizational styles

Bull's Eye Communication

Course description:   In this fun and educational program, participants will be given an assessment to determine his/her preferred communication style.  We will discuss the implications of each of the communications styles, including how to more effectively communicate, motivate, and handle conflicts at work and at home.  This workshop is highly interactive and will double as a team building exercise.

Vendor:  People Works, Inc
Length:  Keynote: 60-90 Minutes
Workshop:  3-4 Hours
Minimum/Maximum participants: 15/30

Objectives:  By participating in this session participants should be able to:

  • Understand the implications of his/her preferred communication style.
  • Motivate employees/family members more effectively.
  • Deal with passive, aggressive, and assertive people successfully.
  • Have had the opportunity to work together with other members of your team, group, or organization!

Leading Change

Course description:   Winston Churchill said, "To improve is to change; to be perfect is to change often." yet many people resist change.  Managers face growing responsibilities not only for managing change, but also initiating needed changes to keep our organizations moving forward.  Understanding and managing change isn't a "nice to know," it's an essential skill to have.

Vendor:  People Works, Inc.
Length:  Workshop:  3-4 Hours
Minimum/Maximum participants: 15/30

Objectives:  By participating in this session participants should be able to:

  • Identify the effects of change on individuals, teams, and organizations.
  • List three types of change.
  • Explain the three concerns people have when a change is announced.
  • Identify ways to help employees adapt and embrace change.
  • Prepare for and lead change discussions and initiatives.
  • Explain how to manage resistance to change.

Strategy Based Decision Making

Course description:   We all make decisions on a daily basis, some trivial, some important, and some that will likely have profound effects on our lives.  Effective decision makers are not lucky; they know how to go about making the choices that they have to make.  They cultivate certain skills and habits that help them to make better decisions in the long run, and do so more quickly with less effort.  Come to this program to learn a process to help you make better decisions!

Vendor:  People Works, Inc.
Length:  Workshop:  3-5 Hours
Minimum/Maximum participants: 15/30

Objectives:  By participating in this session participants should be able to:

  • Describe the 7 steps to strategy based decision making.
  • Understand how to use this process for real world decisions and even for quick decisions.
  • Complete a case study activity using the 7 steps effectively.

The Secrets of Developing, Designing, & Delivering Effective Training

Course description:   This interactive, hands-on course will help participants discover the skills and techniques needed to effectively develop and deliver training to the adult learner - so they will retain it and do something with it!  If you do any training or if you'd like to learn how to, this is a course for you!  I'll share many of my secrets and we'll spend time talking about how to even make "dull" training fun and participant-focused.

Vendor:  People Works, Inc.
Length:  Workshop:  1 or 2 days
Minimum/Maximum participants: 15/30

Objectives:  By participating in this session participants should be able to:

  • Describe how adults learn and retain information best.
  • Explain the 4 Steps of the Accelerated Learning Cycle and how it can help make training and learning happen more quickly and effectively.
  • Determine (if you're running short on time) what might be the most important step(s) not to skip, keeping in mind it's not about getting through the material, it's about what participants retain and understand and put into practice.
  • Prepare a motivational learning environment for training participants.
  • Enhance his/her training by implementing key facilitation and presentation techniques.
  • List strategies for dealing with 3 difficult types of trainees.
  • Identify the qualities of effective visual aids.
  • Use variety and fun to ensure his/her upcoming training sessions (for both the trainer and the trainee).

 Constructive Conversations

Course description:   When the stakes are high we often have a difficult time having a constructive conversation.  So whether you're trying to share an idea, get along with a difficult co-worker or address a sensitive subject, your success depends upon your skill in bringing up the issue constructively, staying in dialogue (versus monologue) and keeping the conversation productive.

Vendor:  The Meyvn Group
Length: 8 hours
Minimum/Maximum participants:  15/20

Objectives:  By participating in this session participants should be able to:

  • Address difficult conversations
  • Set the stage for positive intent
  • Stay in dialogue
  • Mutually explore issues
  • Identify self-sabotaging behaviors
  • Effectively share opinions
  • Encourage others to actively engage in meaningful dialogue

Communication Essentials

Course description:   Everything in the workplace revolves around communication.  Whether we are communicating face-to-face or over the telephone it is essential that you communicate in a manner that ensures the message sent is the message received.  During this session we will cover the fundamentals of communication, both sending and receiving.

Vendor:  ATW Training & Consulting, Inc.
Length:  ½ day or full day.
Minimum/Maximum participants: 15/30

Objectives:  By participating in this session participants should be able to:

  • Discover their communication style
  • Identify responsibilities of the sender and listener in the communication process
  • Learn to deal with communication nightmares
  • Practice adapting our personal communication style to meet diverse communication needs
  • Discuss and practicing active listening
  • Develop a personal success plan to help us become better communicators

Navigating Critical Conversations

Course description:   Many times our success is measured by our title, our position, or our financial position in life.  Little attention is paid to the power of our conversations and the power they have to take us closer or further away from our business and life goals.  This program is meant to help us gain a better understanding of the magnitude of our conversations and why they are significant to our success.  Bottom line - a person who is successful in the way they communicate is also successful in life. 

Vendor:  ATW Training & Consulting, Inc.
Length:  ½ or full day
Minimum/Maximum participants:  15/30

Objectives: By participating in this session, participants should be able to:

  • Understand the concept of listening empathically
  • Appreciate and identify with others' perceptions
  • Overcome barriers to critical conversations
  • Think and act proactively when addressing issues and concerns

To inquire about the vendor services, please call 515-294-4800 or email us at hrslandd@iastate.edu.