Classification and Compensation
IOWA STATE BOARD OF REGENTS
REGENTS MERIT SYSTEM
Pay Grade: 510
General Class Description
Under general supervision, performs complex library duties requiring judgment, interpretation, and problem-resolution skills. Duties involve the use of the library's automation system, various software packages, conventional library/office materials and equipment, searching for and creating records, and/or responding to user inquiries. May provide functional supervision to merit staff and/or administrative supervision to student employees.
Characteristic Duties and Responsibilities
- Performs public service and/or technical processing duties that involve in-depth knowledge of unit, library and university policies/procedures. Applies basic knowledge of consortium and national policies, procedures, rules, standards, and codes.
- Applies broad-based, in-depth knowledge of the library's automated system modules in such activities as searching for complex records, creating records, and problem resolution.
- Applies in-depth knowledge of software packages such as print and electronic document processing, spreadsheets, or specialized applications used by the unit.
- Assists library users with service and information of high complexity involving problem resolution and/or a limited degree of user instruction.
- Has contact with other university offices and outside agencies such as libraries and vendors on matters involving problem resolution.
- Recommends unit policies and priorities; develops unit procedures.
- Fully supervises no more than 20 (6.5 FTE) student employees and/or provides functional supervision of a limited number of merit staff.
- Manages a large unit.
- Performs duties with the authority to make exceptions; higher-level staff is normally available to whom difficult problems may be referred.
Knowledge, Skills, and Abilities
- In-depth knowledge of unit's routines, functions, policies, procedures, and forms.
- Ability to communicate effectively with staff and library users, orally and in writing, including the ability to draft procedures, policy recommendations, and user education materials.
- Knowledge of library terminology, academic, and bibliographic vocabulary.
- Knowledge of and ability to apply the principles of supervision.
- Skill in utilizing a computer, software, online systems, and conventional office equipment.
- Ability to respond to a variety of queries from library users, staff, and outside agencies requiring judgment and interpretation of unit and institutional policies.
- Ability to accurately follow and interpret oral and written instruction and exercise judgment in its application.
- Ability to organize workflow and prioritize multiple tasks for self and others.
- Three years of library work experience, or
- A combination of related work experience, undergraduate education, and/or post high school library training totaling four years.