Classification and Compensation


Class Code: 1601
Pay Grade: 505

General Class Description

Under direct supervision, answer the telephone at Veterinary Teaching Hospital. Enter data into client & patient software system. Assist Veterinary students and doctors in locating medical documents and other client information.

Characteristic Duties and Responsibilities

  1. Answer all incoming calls to the Veterinary Teaching Hospital using a multi-line telephone; route these calls to the correct service, doctor, student or staff member. Use paging system to alert appropriate staff to the call. Answer routine questions regarding appointments or directions to the hospital.
  2. Take and deliver complete messages if recipient is not available for the call. Look up and provide medical record number or other relevant information.
  3. Enter data into client and patient software system. 
  4. Distribute discharge information sheets to referring veterinarians. Prepare client and referring veterinarian survey envelopes. Deliver prescription and food orders and retrieve animal supplies.

Knowledge, Skills, and Abilities

  • Ability to work in an environment with animal noise, animal odors, animal dander and hair and animal excrement and blood.
  • Ability to assess emergencies and refer situations to appropriate hospital staff.
  • Ability to utilize veterinary client and patient registration system.
  • Ability to enter data with speed and accuracy.
  • Ability to retrieve files and pet supplies. 
  • Ability to carry/hold/restrain animals.
  • Class Specifications

    1. Any combination of customer service or receptionist experience or related post high school education that totals 6 months.
    2. Data entry skills.
    Revision Effective: 2006-01-01
    The tasks listed under the heading of Characteristic Duties and Responsibilities are examples of the variety and general nature of duties performed by employees in positions allocated in the class. The list is descriptive only and should be used for no other purpose. It is not intended that any position include every duty listed nor is it intended that related duties cannot be required.
    PDF icon 5052.pdf14.5 KB