Organizations are calling for employees at all levels to take on responsibilities that were previously reserved only for upper-level managers. This has changed the nature of managerial work. To help guide you through these changes, we have developed a program incorporating the book "Becoming a Master Manager: A Competency Framework" by Quinn, McGrath, Faerman and Thompson. 12+ is a comprehensive series of workshops designed to help supervisors, or those aspiring for a leadership role, build the tactical day-to-day skills and competencies they need to work effectively with team members, peers, and customers. This series is priced at $580.00 and requires the participant to complete a minimum of twelve workshops within a 2-year period to obtain certification.

For more information, you may call the Office of Learning & Development at (515) 294-1070.

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Last Updated June 12, 2008.