Self Directed Learning: MULTIMEDIA COMPUTER PACKAGES

The following videotapes are available for a 1 or 2 week check-out with a $15 charge:

1. Calming Upset Customers

Discover techniques that will help in many situations involving upset customers, and guidelines for managers who create an environment that produces customer satisfaction.
2. Telephone Courtesy and Customer Service
Learn proper telephone techniques to assist you in dealing with difficult customers.